Frequently Asked Questions
Who can use CCC?
Insurance agents, stock brokers, registered investment advisors, independent business owners, sales representatives, etc. Anyone who needs to capture important information that may need to be recalled accurately at a later date.
What is a confirmation number?
A randomly generated number that the ConfirmationCall.com system assigns to every secure recording, for point of reference.
What number do my representatives call to record a sale?
We create a unique toll-free telephone number branded to your company that your representatives will call.
How many calls can the system answer simultaneously?
There is no limit to the number of calls the system can handle.
How are we assured that the recordings made are sales only for our company?
In addition to the unique toll-free number, the ConfirmationCall system is branded to your company stating your name 3 times prior to the making of any recording.
How long does the system retain recordings?
The system will securely archive every recording indefinitely.
How do I access a recording?
We create a secure web account for your company that will allow your staff to search by confirmation number, date, or customer name.
Can I search for a recording without a confirmation number?
Yes, recordings can also be searched by customer name or the date of the transaction.
Who owns the archived recordings?
Your company is in total control. The recordings are made on your unique toll-free telephone number and archived on your secure web account are your property. You can retrieve any recording at any time including those made by represenatives no longer with your company.
How secure is the ConfirmationCall.com system?
All data is stored in a double redundant and fully backed up secure system. This is the same security system currently utilized by the United States goverment.
Does CCC offer transcription services?
Yes, for an additional fee, transcription services is available for any recording.
Do our representatives have access to our ConfirmationCall.com web account?
No, representatives do not have access to your secure web account. They are only able to hear the recording if your staff sends them a download link or recording on a disc.
Is training provided for our representatives?
Yes, training is provided to your representatives via an online training presentation also branded to your company.
How do we get our company started with ConfirmationCall.com?
Simply call us toll-free at 877.204.6222 or via e-mail at info@ConfirmationCall.com to discuss getting your company started.